PENDEKATAN HUMAN RELATION DALAM PENGELOLAAN PROGRAM PANTI ASUHAN : STUDI KASUS DI PANTI ASUHAN FATIMAH AZZAHRA MAGELANG
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Abstract
This study aims to analyze the implementation of the Human Relations approach in program management at Fatimah Azzahra Orphanage Magelang. This approach emphasizes the importance of social and emotional relationships in the work environment as a major factor in improving performance and productivity. Using qualitative methods and a case study approach, this research examines three main aspects: staff job satisfaction and motivation, communication patterns within the organization, and informal group dynamics. The results show that staff motivation at the orphanage is driven more by emotional attachment, social recognition, and a sense of belonging, rather than solely by material incentives. Communication is two-way, open and participatory. Meanwhile, informal groups play an important role in creating a supportive and harmonious work culture. Although this approach has positive impacts, the research also found some challenges, such as the difficulty of maintaining professionalism in emotional relationships, as well as the potential for conflict in informal group dynamics. This study concludes that the application of human relations principles can strengthen the quality of services and effectiveness of social organizations if balanced with strengthening human resource capacity and reflective management.
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References
Adillah, C. F., Saputra, S., & Setiawan, M. A. (2025). KONTRIBUSI HUMAN RELATIONS DALAM MENINGKATKAN MOTIVASI KERJA PEGAWAI INSTANSI PEMERINTAH : STUDI kasus di bppmhkp palembang. 9, 15–29.
Afifzuren, Wati, L., & Suseno, A. (2024). peran komunikasi internal dalam meningkatkan kinerja pegawai: studi kasus pada pt. sinergi karya abadi kisamaun, kota tanggerang. As-Syirkah : Islamic Economics & Finacial Journal, 3, 1929–1937. https://doi.org/10.56672/assyirkah.v3i4.374
Andini, O. P., Darmayanti, S., Sari, I. F., & Laksana, A. (2024). Peran Human Relation dalam Menciptakan Lingkungan Kerja yang Harmonis dan Produktif. Konsensus: Jurnal Ilmu Pertahanan, Hukum Dan Ilmu Komunikasi, 1.
Azhari, A. (2025). Human rights discourse for marginalised people: the approach of hadith by hassan hanafi ’ s hermeneutics. X.
BELINA, A. (2022). Semi-structured interviewing as a tool for understanding informal civil society. VOLUNTARY SECTOR REVIEW, XX(Xx). https://doi.org/10.1332/204080522X16454629995872
Deviyanti, D., & Utami, E. (2023). Analisis Penerapan Prinsip-Prinsip Human Relations Dalam Komunikasi Organisasi Pada Startup Di Indonesia. Jurnal Interaksi: Jurnal Ilmu Komunikasi, 7(2), 308–326. https://doi.org/10.30596/ji.v7i2.14517
Einola, K., & ALVESSON, M. (2019). When ‘ Good ’ Leadership Backfires : Dynamics of the leader / follower relation. ORGANIZATION STUDIES. https://doi.org/10.1177/0170840619878472
Fahrezi, M. W., Octaviola, C. S., Valentina, M., & Alvi, D. (2025). Analisis Pengembangan Sumber Daya Manusia dalam Kinerja Karyawan pada Perusahaan PT . Weelim Indo Perkasa Konsep Sumber Daya Manusia ( SDM ) Pengembangan Karir ( Career Development ): Perencanaan jenjang karir untuk Kinerja Karyawan menjalankan. Visi Manajemen, 11.
Gusti, D. P., Azima, F., Saputra, R. G., Ramadhan, R. D., & Laksana, A. (2024). Peran Human Relations dalam Menciptakan Lingkungan Kerja yang Inklusif.
Hadiwibowo, A. J., Putri, A., & Subarkah, M. A. (2025). Efektifitas Bantuan Sosial Kementerian Sosial RI bagi Anak Yatim Piatu di Kota Tangerang. 3, 251–257. https://doi.org/10.62083/e3nn5d57
Haramain, M. (2025). Manajemen Masjid sebagai Solusi Krisis Fungsi Sosial- Keagamaan : Literature Review. Pre-Print Kelas Menulis: Literature Review LPPM IAIN Parepare 2025, 1–13.
Hasan, M., Sudirman, A., Priyana, I., Ramadonna, Y., Setiowati, R., Badrianto, Y., Nurhidayati, Putra, muhammad didiandri, Nuriasari, S., Rokhimah, Walenta, abdi sakti, & Firdaus, M. (2019). human capital management (teori dan aplikasi). In cv.media sains indonesia (Vol. 11, Issue 1). http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI
Hasmi, M. R., & Boer, kheyene molekandella. (2023). Pola Komunikasi Komunitas My Speaker Dalam Meningkatkan Kemampuan Public Speaking Anggotanya. LITERASI : Jurnal Ilmu Komunikasi, 1(2), 100–111.
Jaya, urip indra, & Delmiati, S. (2022). koordinasi antara kepolisian dengan lembaga adat dalam penyelesaian konflik sosial tapal batas. Unes Journal of Swara Justisia, 6(2), 130–138.
Jones, C., Volet, S., Pino-pasternak, D., & Heinimäki, O. (2022). Interpersonal affect in groupwork : A comparative case study of two small groups with contrasting group dynamics outcomes. Frontline Learning Research, 10(1), 46–75.
Lestari, bekti wiji, Lewenussa, R., & Sapulete, H. (2025). ANALISIS PENGARUH EMPLOYEE ANGAGEMENT DAN HUMAN RELATION TERHADAP KINERJA KARYAWAN : STUDI PADA bank papua cabang kota sorong. Economist Jurnal Ekonomi Dan Bisnis, 2025, 89–97.
Moulina, T. R., Pratiwi, H. A., Nafsyiah, A., & Laksana, A. (2024). Peran Pola Komunikasi dalam Human Relations Mahasiswa terhadap Toxic Relationship. Kajian Administrasi Publik Dan Ilmu Komunikasi, 1.
Pusphita, M., Suherdiana, D., & Cholidah, L. I. (2024). Penerapan Human Relations PT Manajemen Qolbu questrian Dalam Membina Hubungan Kerja Yang Harmonis. REPUTATION : Jurnal Ilmu Hubungan Masyarakat, 8(April), 121–140.
Putri, rellya andarista, Setyorini, N., & Indriasari, I. (2022). Pengaruh Self Efficacy Dan Locus of Control Terhadap Kinerja Karyawan Magang. FUTURE ACADEMIA :The Journal of Multidisciplinary Research on Scientific and Advanced Volume, 2(3), 61–77. https://doi.org/10.55606/jurimbik.v2i3.255
Setyawati, A., Soekirman, A., Triana.neni, Suhendra, A., Pratikno, Y., Aviyanti, C., Supardi, Mulyanti, R., Lilik, Sidjabat, S., Nuruly, S., Arofat, O., Dinarwati, S., Marditama, T., Purwoko, H., Suhara, A., Putra, christophorus indra wahyu, Mawardiningsih, W., Machasin, … Azhari, M. (2016). pengantar ilmu menejemen teori dan praktik bisnis berkelanjutn.
Situngkiri, sri pholan desi, Tiara, Anggraini, R., Hidayati, I., Anggraini, E., & Ansyahri, A. (2025). Pengaruh Lingkungan Kerja , Pelatihan dan Pemberdayaan SDM Terhadap Kinerja Karyawan. Jurnal Ekonomi Dan Manajemen, 2(1), 2595–2612.
Suardani, W., & Kawiana, i gede putu. (2022). Pengaruh Kepuasan Keja, Motivasi Kerja Dan Komitmen Organisasional Terhadap Kinerja Karyawan. Journal Research of Management, 3(3), 103–112. https://doi.org/10.51713/jarma.v3i3.89
Yesa, yulia atika, Nugroho, ari agung, & Wibawa, dian prihardini. (2025). THE EFFECT OF HUMAN RELATIONS, WORK DISCIPLINE AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE. Journal of Legend, 2(1), 1–10.
Yusuf, M., Agustina, L. F., Mayla, N., & Azzahra, N. (2025). Pentingnya Human Relations Dalam Membangun Kualitas Komunikasi di Organisasi Kampus. Saber: Jurnal Teknik Informatika, Sains Dan Ilmu Komunikasi, 3.
Main Article Content
Abstract
This study aims to analyze the implementation of the Human Relations approach in program management at Fatimah Azzahra Orphanage Magelang. This approach emphasizes the importance of social and emotional relationships in the work environment as a major factor in improving performance and productivity. Using qualitative methods and a case study approach, this research examines three main aspects: staff job satisfaction and motivation, communication patterns within the organization, and informal group dynamics. The results show that staff motivation at the orphanage is driven more by emotional attachment, social recognition, and a sense of belonging, rather than solely by material incentives. Communication is two-way, open and participatory. Meanwhile, informal groups play an important role in creating a supportive and harmonious work culture. Although this approach has positive impacts, the research also found some challenges, such as the difficulty of maintaining professionalism in emotional relationships, as well as the potential for conflict in informal group dynamics. This study concludes that the application of human relations principles can strengthen the quality of services and effectiveness of social organizations if balanced with strengthening human resource capacity and reflective management.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
References
Adillah, C. F., Saputra, S., & Setiawan, M. A. (2025). KONTRIBUSI HUMAN RELATIONS DALAM MENINGKATKAN MOTIVASI KERJA PEGAWAI INSTANSI PEMERINTAH : STUDI kasus di bppmhkp palembang. 9, 15–29.
Afifzuren, Wati, L., & Suseno, A. (2024). peran komunikasi internal dalam meningkatkan kinerja pegawai: studi kasus pada pt. sinergi karya abadi kisamaun, kota tanggerang. As-Syirkah : Islamic Economics & Finacial Journal, 3, 1929–1937. https://doi.org/10.56672/assyirkah.v3i4.374
Andini, O. P., Darmayanti, S., Sari, I. F., & Laksana, A. (2024). Peran Human Relation dalam Menciptakan Lingkungan Kerja yang Harmonis dan Produktif. Konsensus: Jurnal Ilmu Pertahanan, Hukum Dan Ilmu Komunikasi, 1.
Azhari, A. (2025). Human rights discourse for marginalised people: the approach of hadith by hassan hanafi ’ s hermeneutics. X.
BELINA, A. (2022). Semi-structured interviewing as a tool for understanding informal civil society. VOLUNTARY SECTOR REVIEW, XX(Xx). https://doi.org/10.1332/204080522X16454629995872
Deviyanti, D., & Utami, E. (2023). Analisis Penerapan Prinsip-Prinsip Human Relations Dalam Komunikasi Organisasi Pada Startup Di Indonesia. Jurnal Interaksi: Jurnal Ilmu Komunikasi, 7(2), 308–326. https://doi.org/10.30596/ji.v7i2.14517
Einola, K., & ALVESSON, M. (2019). When ‘ Good ’ Leadership Backfires : Dynamics of the leader / follower relation. ORGANIZATION STUDIES. https://doi.org/10.1177/0170840619878472
Fahrezi, M. W., Octaviola, C. S., Valentina, M., & Alvi, D. (2025). Analisis Pengembangan Sumber Daya Manusia dalam Kinerja Karyawan pada Perusahaan PT . Weelim Indo Perkasa Konsep Sumber Daya Manusia ( SDM ) Pengembangan Karir ( Career Development ): Perencanaan jenjang karir untuk Kinerja Karyawan menjalankan. Visi Manajemen, 11.
Gusti, D. P., Azima, F., Saputra, R. G., Ramadhan, R. D., & Laksana, A. (2024). Peran Human Relations dalam Menciptakan Lingkungan Kerja yang Inklusif.
Hadiwibowo, A. J., Putri, A., & Subarkah, M. A. (2025). Efektifitas Bantuan Sosial Kementerian Sosial RI bagi Anak Yatim Piatu di Kota Tangerang. 3, 251–257. https://doi.org/10.62083/e3nn5d57
Haramain, M. (2025). Manajemen Masjid sebagai Solusi Krisis Fungsi Sosial- Keagamaan : Literature Review. Pre-Print Kelas Menulis: Literature Review LPPM IAIN Parepare 2025, 1–13.
Hasan, M., Sudirman, A., Priyana, I., Ramadonna, Y., Setiowati, R., Badrianto, Y., Nurhidayati, Putra, muhammad didiandri, Nuriasari, S., Rokhimah, Walenta, abdi sakti, & Firdaus, M. (2019). human capital management (teori dan aplikasi). In cv.media sains indonesia (Vol. 11, Issue 1). http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI
Hasmi, M. R., & Boer, kheyene molekandella. (2023). Pola Komunikasi Komunitas My Speaker Dalam Meningkatkan Kemampuan Public Speaking Anggotanya. LITERASI : Jurnal Ilmu Komunikasi, 1(2), 100–111.
Jaya, urip indra, & Delmiati, S. (2022). koordinasi antara kepolisian dengan lembaga adat dalam penyelesaian konflik sosial tapal batas. Unes Journal of Swara Justisia, 6(2), 130–138.
Jones, C., Volet, S., Pino-pasternak, D., & Heinimäki, O. (2022). Interpersonal affect in groupwork : A comparative case study of two small groups with contrasting group dynamics outcomes. Frontline Learning Research, 10(1), 46–75.
Lestari, bekti wiji, Lewenussa, R., & Sapulete, H. (2025). ANALISIS PENGARUH EMPLOYEE ANGAGEMENT DAN HUMAN RELATION TERHADAP KINERJA KARYAWAN : STUDI PADA bank papua cabang kota sorong. Economist Jurnal Ekonomi Dan Bisnis, 2025, 89–97.
Moulina, T. R., Pratiwi, H. A., Nafsyiah, A., & Laksana, A. (2024). Peran Pola Komunikasi dalam Human Relations Mahasiswa terhadap Toxic Relationship. Kajian Administrasi Publik Dan Ilmu Komunikasi, 1.
Pusphita, M., Suherdiana, D., & Cholidah, L. I. (2024). Penerapan Human Relations PT Manajemen Qolbu questrian Dalam Membina Hubungan Kerja Yang Harmonis. REPUTATION : Jurnal Ilmu Hubungan Masyarakat, 8(April), 121–140.
Putri, rellya andarista, Setyorini, N., & Indriasari, I. (2022). Pengaruh Self Efficacy Dan Locus of Control Terhadap Kinerja Karyawan Magang. FUTURE ACADEMIA :The Journal of Multidisciplinary Research on Scientific and Advanced Volume, 2(3), 61–77. https://doi.org/10.55606/jurimbik.v2i3.255
Setyawati, A., Soekirman, A., Triana.neni, Suhendra, A., Pratikno, Y., Aviyanti, C., Supardi, Mulyanti, R., Lilik, Sidjabat, S., Nuruly, S., Arofat, O., Dinarwati, S., Marditama, T., Purwoko, H., Suhara, A., Putra, christophorus indra wahyu, Mawardiningsih, W., Machasin, … Azhari, M. (2016). pengantar ilmu menejemen teori dan praktik bisnis berkelanjutn.
Situngkiri, sri pholan desi, Tiara, Anggraini, R., Hidayati, I., Anggraini, E., & Ansyahri, A. (2025). Pengaruh Lingkungan Kerja , Pelatihan dan Pemberdayaan SDM Terhadap Kinerja Karyawan. Jurnal Ekonomi Dan Manajemen, 2(1), 2595–2612.
Suardani, W., & Kawiana, i gede putu. (2022). Pengaruh Kepuasan Keja, Motivasi Kerja Dan Komitmen Organisasional Terhadap Kinerja Karyawan. Journal Research of Management, 3(3), 103–112. https://doi.org/10.51713/jarma.v3i3.89
Yesa, yulia atika, Nugroho, ari agung, & Wibawa, dian prihardini. (2025). THE EFFECT OF HUMAN RELATIONS, WORK DISCIPLINE AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE. Journal of Legend, 2(1), 1–10.
Yusuf, M., Agustina, L. F., Mayla, N., & Azzahra, N. (2025). Pentingnya Human Relations Dalam Membangun Kualitas Komunikasi di Organisasi Kampus. Saber: Jurnal Teknik Informatika, Sains Dan Ilmu Komunikasi, 3.