REVITALISASI KETERAMPILAN KONSELING PENDIDIKAN DI ERA DIGITAL: KAJIAN STUDI PUSTAKA ATAS STRATEGI KOMUNIKASI EFEKTIF DAN RELASI TERAPEUTIK
Main Article Content
Abstract
The development of digital technology has revolutionized the interaction between guidance and counseling teachers (BK) and students. Communication in counseling practice is no longer limited to face-to-face, but extends through digital media such as Zoom, WhatsApp, and the Learning Management System (LMS). This condition demands a readaptation of classic counseling skills such as empathy, reflection, and active listening to remain relevant in an online context. This research aims to describe educational counseling skills that are appropriate for the digital era, analyze effective communication strategies in online counseling, and examine how to build therapeutic relationships through digital media. The method used is qualitative descriptive with a literature study approach through document analysis and scientific literature. The results of the study show that digital counseling skills require mastery of technology-based therapeutic competencies, the selection of communication strategies that are in accordance with media richness, and an in-depth understanding of the dynamics of therapeutic relationships based on the framework of Working Alliance Theory (Bordin, 1979) and Transactional Model of Communication (Barnlund, 1970). This research provides theoretical contributions in the development of adaptive educational counseling models as well as practical implications for BK teachers and counselors in building empathetic, responsive, and sustainable relationships through digital communication.
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References
Barnlund, D. C. (1970). A transactional model of communication (K. K. Sereno & C. D. Mortensen (ed.)). Harper & Row.
Bordin, E. S. (1979). The Generalizability of The Psychoanalytic Concept of The Working Alliance. Psychotherapy: Theory, Research, and Practice, 16(3), 252–260.
Brauner, L., Neijenhuis, K., Dalemans, R., Wees, P. J. van der, & Gerrits, E. (2025). Perspectives on Goal Setting: Video‐Reflexive Ethnography with Speech-Language Therapist and Clients. Insternational Journal of Language & Communication Disorders, 60(1), 1–17. https://doi.org/https://doi.org/10.1111/1460-6984.13138
Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (4th ed.). SAGE Publications.
Daft, R., & Lengel, R. H. (1986). Organizational Information Requirements, Media Richness and Structural Design. Management Science, 32(5), 554–571. https://doi.org/http://www.jstor.org/stable/2631846
Du, P., & Phromphithakkul, W. (2025). Counselling Through Information Technology Shanxi Province , China Research Objectives. Nimitmai Review journal, 8(1), 175–187.
Erişen, Y., & Bavlı, B. (2024). Can we really teach the Generation Z? Opportunities and challenges at secondary level. Qualitative Research Journal. https://doi.org/https://doi.org/10.1108/QRJ-03-2024-0060
George, M. W. (2008). The Elements of Library Research. Princeton University Press.
Ghobain, E. A., Mahdi, H. S., & Al-Nofaie, H. (2024). Editorial: Words and emotions. Frontiers in Psychology, 15. https://doi.org/10.3389/fpsyg.2024.1486294
Goleman, D. (1995). Emotional Intelligence. Bantam Books.
Hart, C. (1998). Doing a Literature Review: Releasing the Social Science Research Imagination. SAGE Publications.
Manevich, A. (2025). Letter-writing to the deceased among family caregivers of individuals living with dementia: exploring the role of technology-based interventions. Frontiers in Medicine, 12, 9–12. https://doi.org/10.3389/fmed.2025.1576298
Miles, M. B., & Huberman, A. M. (1994). Qualitative Data Analysis: An Expanded Sourcebook (2nd ed.). SAGE Publications.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3 Rd). SAGE Publications.
Räuchle, J., Kühne, F., Zacharias, A., Große, G., Weck, F., & Maaß, U. (2025). Insights From Roleplays With Standardised Patients and Live Supervision for Psychotherapy and Counselling Training—A Qualitative Study. Counselling and Psychotherapy Research, 25(2), 1–11. https://doi.org/10.1002/capr.70018
Rogers, C. (1951). Client-Centered Therapy. Houghton Mifflin.
Silburn, A. (2025). Navigating Online Health Information: Empowerment vs. Misinformation. Frontiers in Digital Health, 7. https://doi.org/doi:10.3389/fdgth.2025.1555290
Torraco, R. J. (2005). Writing Integrative Literature Reviews: Guidelines and Examples. Human Resource Development Review, 4(3), 356–367. https://doi.org/https://doi.org/10.1177/1534484305278283
Yosep, I., Mardhiyah, A., Hazmi, H., & Hikmat, R. (2025). Exploring nursing interventions in family-based approaches for preventing bullying among children and adolescents: a scoping review. BMC Nursing, 24(1). https://doi.org/10.1186/s12912-025-03221-7
Yu, K. (2024). MindScape Continuum: Advancing Online Counseling with Bert-Based Strategy Classification and Professional Helping Skills. 2024 International Conference on Digital Technology and Intelligent Education (ICDTIE), Shenzhen, China, 2024, 35–41. https://doi.org/10.1109/ICDTIE65977.2024.00014
Zed, M. (2004). Metode Penelitian Kepustakaan. Yayasan Pustaka Obor Indonesia.
Main Article Content
Abstract
The development of digital technology has revolutionized the interaction between guidance and counseling teachers (BK) and students. Communication in counseling practice is no longer limited to face-to-face, but extends through digital media such as Zoom, WhatsApp, and the Learning Management System (LMS). This condition demands a readaptation of classic counseling skills such as empathy, reflection, and active listening to remain relevant in an online context. This research aims to describe educational counseling skills that are appropriate for the digital era, analyze effective communication strategies in online counseling, and examine how to build therapeutic relationships through digital media. The method used is qualitative descriptive with a literature study approach through document analysis and scientific literature. The results of the study show that digital counseling skills require mastery of technology-based therapeutic competencies, the selection of communication strategies that are in accordance with media richness, and an in-depth understanding of the dynamics of therapeutic relationships based on the framework of Working Alliance Theory (Bordin, 1979) and Transactional Model of Communication (Barnlund, 1970). This research provides theoretical contributions in the development of adaptive educational counseling models as well as practical implications for BK teachers and counselors in building empathetic, responsive, and sustainable relationships through digital communication.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
References
Barnlund, D. C. (1970). A transactional model of communication (K. K. Sereno & C. D. Mortensen (ed.)). Harper & Row.
Bordin, E. S. (1979). The Generalizability of The Psychoanalytic Concept of The Working Alliance. Psychotherapy: Theory, Research, and Practice, 16(3), 252–260.
Brauner, L., Neijenhuis, K., Dalemans, R., Wees, P. J. van der, & Gerrits, E. (2025). Perspectives on Goal Setting: Video‐Reflexive Ethnography with Speech-Language Therapist and Clients. Insternational Journal of Language & Communication Disorders, 60(1), 1–17. https://doi.org/https://doi.org/10.1111/1460-6984.13138
Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (4th ed.). SAGE Publications.
Daft, R., & Lengel, R. H. (1986). Organizational Information Requirements, Media Richness and Structural Design. Management Science, 32(5), 554–571. https://doi.org/http://www.jstor.org/stable/2631846
Du, P., & Phromphithakkul, W. (2025). Counselling Through Information Technology Shanxi Province , China Research Objectives. Nimitmai Review journal, 8(1), 175–187.
Erişen, Y., & Bavlı, B. (2024). Can we really teach the Generation Z? Opportunities and challenges at secondary level. Qualitative Research Journal. https://doi.org/https://doi.org/10.1108/QRJ-03-2024-0060
George, M. W. (2008). The Elements of Library Research. Princeton University Press.
Ghobain, E. A., Mahdi, H. S., & Al-Nofaie, H. (2024). Editorial: Words and emotions. Frontiers in Psychology, 15. https://doi.org/10.3389/fpsyg.2024.1486294
Goleman, D. (1995). Emotional Intelligence. Bantam Books.
Hart, C. (1998). Doing a Literature Review: Releasing the Social Science Research Imagination. SAGE Publications.
Manevich, A. (2025). Letter-writing to the deceased among family caregivers of individuals living with dementia: exploring the role of technology-based interventions. Frontiers in Medicine, 12, 9–12. https://doi.org/10.3389/fmed.2025.1576298
Miles, M. B., & Huberman, A. M. (1994). Qualitative Data Analysis: An Expanded Sourcebook (2nd ed.). SAGE Publications.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3 Rd). SAGE Publications.
Räuchle, J., Kühne, F., Zacharias, A., Große, G., Weck, F., & Maaß, U. (2025). Insights From Roleplays With Standardised Patients and Live Supervision for Psychotherapy and Counselling Training—A Qualitative Study. Counselling and Psychotherapy Research, 25(2), 1–11. https://doi.org/10.1002/capr.70018
Rogers, C. (1951). Client-Centered Therapy. Houghton Mifflin.
Silburn, A. (2025). Navigating Online Health Information: Empowerment vs. Misinformation. Frontiers in Digital Health, 7. https://doi.org/doi:10.3389/fdgth.2025.1555290
Torraco, R. J. (2005). Writing Integrative Literature Reviews: Guidelines and Examples. Human Resource Development Review, 4(3), 356–367. https://doi.org/https://doi.org/10.1177/1534484305278283
Yosep, I., Mardhiyah, A., Hazmi, H., & Hikmat, R. (2025). Exploring nursing interventions in family-based approaches for preventing bullying among children and adolescents: a scoping review. BMC Nursing, 24(1). https://doi.org/10.1186/s12912-025-03221-7
Yu, K. (2024). MindScape Continuum: Advancing Online Counseling with Bert-Based Strategy Classification and Professional Helping Skills. 2024 International Conference on Digital Technology and Intelligent Education (ICDTIE), Shenzhen, China, 2024, 35–41. https://doi.org/10.1109/ICDTIE65977.2024.00014
Zed, M. (2004). Metode Penelitian Kepustakaan. Yayasan Pustaka Obor Indonesia.