Vol. 2 No. 5 (2026): Oktober
Articles

THE DYNAMICS OF LOCAL GOVERNMENT HOUSEHOLD SERVICES BY THE GENERAL BUREAU OF LAMPUNG PROVINCE

PDF
  • Fahrizal,
  • Riswan
Fahrizal
Universitas Bandar Lampung
Riswan
Universitas Bandar Lampung

Published 2026-10-18

Keywords

  • Dynamics, Services, Households, Government.

Abstract

The research method used is descriptive qualitative research. This method is used to describe the dynamics of Local Government Household Services by the General Bureau of Lampung Province. All data were obtained directly from informants in the field using interviews and document studies. The results of the study indicate that, based on the discussion, it can be concluded that local government household services by the General Bureau of Lampung Province have been running in accordance with their duties and functions. However, their implementation still faces various dynamics. These dynamics arise from the interaction between organizational structure and procedures, the availability and quality of human resources, internal coordination and communication patterns, internal service quality, the level of organizational responsiveness and adaptability, and the use of technology and administrative systems.

PDF

References

  1. Ardiputra, M. A. (2024). Bureaucratic reform and digital transformation in improving public service quality in Indonesia. Jurnal Administrasi Publik, 20(1), 1–15.
  2. González-Zapata, F., & Piccinin-Barbieri, M. (2021). Making the leap from e-government to digital government. In OECD Development Co-operation Report 2021. OECD Publishing.
  3. OECD. (2019). Government at a Glance 2019. OECD Publishing. https://doi.org/10.1787/8ccf5c38-en.
  4. OECD. (2019). The Path to Becoming a Data-Driven Public Sector. OECD Digital Government Studies. OECD Publishing. https://doi.org/10.1787/059814a7-en.
  5. OECD. (2019). A Data-Driven Public Sector: Enabling the Strategic Use of Data for Productive, Inclusive and Trustworthy Governance. OECD Working Papers on Public Governance, No. 33. OECD Publishing. https://doi.org/10.1787/09ab162c-en.
  6. OECD. (2020). The OECD Digital Government Policy Framework: Six Dimensions of a Digital Government. OECD Public Governance Policy Papers, No. 2. OECD Publishing. https://doi.org/10.1787/f64fed2a-en.
  7. OECD. (2020). Digital Government Index: 2019 Results. OECD Public Governance Policy Papers, No. 3. OECD Publishing. https://doi.org/10.1787/4de9f5bb-en.
  8. OECD. (2020). Policy Framework on Sound Public Governance: Baseline Features of Governments that Work Well. OECD Publishing. https://doi.org/10.1787/c03e01b3-en.
  9. OECD. (2020). Digital Government in Chile: Improving Public Service Design and Delivery. OECD Digital Government Studies. OECD Publishing.
  10. OECD. (2021). Government at a Glance 2021. OECD Publishing. https://doi.org/10.1787/1c258f55-en.
  11. OECD. (2021). The E-Leaders Handbook on the Governance of Digital Government. OECD Digital Government Studies. OECD Publishing. https://doi.org/10.1787/ac7f2531-en.
  12. Prokop, C., & Tepe, M. (2022). Talk or type? The effect of digital interfaces on citizens’ satisfaction with standardized public services. Public Administration, 100(2), 427–443. https://doi.org/10.1111/padm.12739.
  13. Pribadi, U. (2021). Bureaucratic reform, public service performance, and citizen satisfaction. Jurnal Borneo Administrator, 17(2), 193–210.
  14. Ubaldi, B., & Okubo, T. (2020). OECD Digital Government Index (DGI): Methodology and 2019 Results. OECD Working Papers on Public Governance, No. 41. OECD Publishing. https://doi.org/10.1787/b00142a4-en.
  15. van Ooijen, C., Ubaldi, B., & Welby, B. (2019). A data-driven public sector: Enabling the strategic use of data for productive, inclusive and trustworthy governance. OECD Working Papers on Public Governance, No. 33. OECD Publishing. https://doi.org/10.1787/09ab162c-en.
  16. World Bank. (2022). GovTech Maturity Index 2022: Trends in Public Sector Digital Transformation. World Bank, Washington, DC.
  17. World Bank. (2020). GovTech: Putting People First. World Bank, Washington, DC.
  18. United Nations. (2022). United Nations E-Government Survey 2022: The Future of Digital Government. United Nations Department of Economic and Social Affairs, New York.
  19. United Nations. (2024). United Nations E-Government Survey 2024: Accelerating Digital Transformation for Sustainable Development. United Nations Department of Economic and Social Affairs, New York.
  20. Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002.
  21. Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019.01.003.
  22. Twizeyimana, J. D., & Andersson, A. (2019). The public value of e-government: A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001.
  23. Wirtz, B. W., Weyerer, J. C., & Geyer, C. (2019). Artificial intelligence and the public sector—Applications and challenges. International Journal of Public Administration, 42(7), 596–615. https://doi.org/10.1080/01900692.2018.1498103.