ANALYSIS OF THE EFFECTIVENESS OF THE POPULATION DATA COLLECTION SYSTEM AT THE POPULATION AND CIVIL REGISTRATION SERVICE OF SOUTH LAMPUNG REGENCY
Published 2026-10-02
Keywords
- Effectiveness,
- System,
- Data Collection,
- Population and Civil Registration Office
Abstract
As a region with a growing population and high levels of community mobility, South Lampung requires a reliable data collection system to support regional development planning. Law of the Republic of Indonesia Number 23 of 2014 concerning Regional Government (2014) places population administration and civil registration among the mandatory affairs of regional governments, making the reliability of this system a direct responsibility of the regency. The research method used is descriptive qualitative research. This method is used to describe the effectiveness of the Population Data Collection System at the Population and Civil Registration Office of South Lampung Regency. This study qualitatively examines how all data was obtained directly from informants in the field using interviews and document studies. The results of the study indicate that, based on five dimensions of effectiveness, the population data collection system at the Population and Civil Registration Office of South Lampung Regency is principally directed towards achieving the goal of providing accurate, up-to-date, and integrated population data to support population administration services and regional development planning. However, the effectiveness of this system is not yet fully optimal. Achieving this goal is still faced with obstacles in the work process, limited service time, limited resources, and variations in data and service quality.
References
- Drucker, P. F. (2019). Management: Tasks, responsibilities, practices. Harper & Row.
- Dwiyanto, A. (2022). Penilaian kinerja organisasi pelayanan publik [Makalah seminar]. Seminar Kinerja Organisasi Pelayanan Publik, FISIPOL Universitas Gadjah Mada, Yogyakarta, Indonesia.
- Effendi, S. (2015). Manajemen dan evaluasi kinerja organisasi. Rajawali Pers.
- Flippo, E. B. (2020). Manajemen sumber daya manusia. [Penerbit].
- Gibson, J. L., Ivancevich, J. M., & Donnelly, J. H. (2019). Organisasi dan manajemen: Perilaku, struktur, proses (D. Wahid, Trans.). Erlangga.
- Keputusan Menteri Negara Pendayagunaan Aparatur Negara Nomor 81 Tahun 1993 tentang Pedoman Tata Laksana Pelayanan Umum. (1993).
- Mardiasmo. (2020). Perpajakan di Indonesia (5th ed.). Salemba Empat.
- Moenir, A. S. (2020). Manajemen pelayanan umum di Indonesia. Bumi Aksara.
- Muazansyah, M. (2017). Efektivitas program pemberdayaan masyarakat. Jurnal Administrasi Publik, 8(2), 101–112.
- Porter, M. E. (2019). Competitive advantage: Creating and sustaining superior performance. Free Press.
- Rasul, [inisial]. (2020). Pelayanan prima berbasis komputer. Prenhallindo.
- Rasyidin, R. A. (2021). Efektivitas penerapan e-performance di Kelurahan Gunung Sari [Skripsi, Universitas Negeri Surabaya].
- Ravianto, J. (2022). Produktivitas dan pengukuran. Lembaga Sarana Informasi Usaha dan Produktivitas.
- Robbins, S. P., & Coulter, M. (2018). Management (14th ed.). Pearson.
- Undang-Undang Republik Indonesia Nomor 23 Tahun 2014 tentang Pemerintahan Daerah. (2014). Citra Umbara.