Vol. 2 No. 1 (2026): February
Articles

STRENGTHENING PUBLIC SERVICE DELIVERY THROUGH DIGITAL GOVERNANCE: A COMPARATIVE ANALYSIS OF INDONESIA AND SOUTH KOREA

PDF
  • Uswatun Khasanah Septi Aningrum,
  • Aminullah
Uswatun Khasanah Septi Aningrum
Universitas Yudharta Pasuruan
Aminullah
Universitas Yudharta Pasuruan

Published 2026-02-01

Keywords

  • digital governance; systematic literature review; comparative public administration; public service delivery; e-government; Indonesia; South Korea.

Abstract

Digital governance has become a central strategy for strengthening public service delivery and improving governance quality in contemporary public administration. This article examines how digital governance reforms shape public service delivery in Indonesia and South Korea through a systematic literature review and comparative analysis. The study aims to identify similarities, differences, and transferable lessons between the two countries by synthesizing existing research on bureaucratic reform, e-government initiatives, and governance outcomes. A systematic review was conducted on peer-reviewed journal articles, policy reports, and publications from international organizations indexed in major academic databases over the last two decades. The analysis applies a thematic synthesis approach to classify findings across governance reforms, bureaucratic capacity, anti-corruption efforts, and digital public service innovation. The review shows that while both countries demonstrate strong political commitment to digitalization, South Korea has achieved more coherent and integrated outcomes due to its merit-based bureaucracy, centralized coordination, and long-term digital strategy. Indonesia, in contrast, continues to face challenges related to institutional fragmentation, uneven administrative capacity, and implementation gaps. This article contributes to comparative public administration by linking digital governance with bureaucratic performance and governance quality in two Asian democracies. It also provides context-sensitive policy implications for strengthening digital public services in developing countries.

PDF

References

  1. Aldila, R. (2020). Studi komparasi penerapan e-government di Korea Selatan dan Indonesia. Jurnal Noken: Ilmu-Ilmu Sosial, 5(2), 37–49.
  2. Dwivedi, O. P., & Jabbra, J. G. (2004). Public service accountability: A comparative perspective. Kumarian Press.
  3. Dwiyanto, A. (2015). Reformasi birokrasi di Indonesia: Kritik dan prospek. Gadjah Mada University Press.
  4. Fukuyama, F. (2013). What is governance? Governance, 26(3), 347–368.
  5. Hamid, A. (2020). Perbandingan administrasi negara Indonesia dengan Korea Selatan. IRPIA: Jurnal Ilmiah Riset dan Pengembangan, 9(1), 23–36.
  6. Hood, C. (2010). The blame game: Spin, bureaucracy, and self-preservation in government. Princeton University Press.
  7. Kim, P. S. (2014). Public administration in South Korea: Continuity and change. International Journal of Public Administration, 37(10), 605–617.
  8. Kim, S. (2010). Collaborative e-government and digital inclusion: A comparative study of Korea and other countries. Information Development, 26(4), 281–291.
  9. Kim, S., & Kim, H. J. (2019). The role of e-government in combating corruption: Evidence from South Korea. Public Performance & Management Review, 42(2), 379–402.
  10. Lee, J. (2012). E-government in South Korea: Best practice and challenges. The Korean Journal of Policy Studies, 27(3), 1–23.
  11. Ministry of State Apparatus and Bureaucratic Reform. (2018). Peraturan Menteri PANRB Nomor 5 Tahun 2018 tentang Pedoman Evaluasi Sistem Pemerintahan Berbasis Elektronik (SPBE). Kementerian PANRB.
  12. Organisation for Economic Co-operation and Development. (2016). OECD public governance review: Korea—Toward a more effective, strategic and accountable state. OECD Publishing.
  13. Peters, B. G. (2011). Institutional theory in political science: The new institutionalism (3rd ed.). Continuum.
  14. Pollitt, C., & Bouckaert, G. (2017). Public management reform: A comparative analysis—Into the age of austerity (4th ed.). Oxford University Press.
  15. Presidential Regulation of the Republic of Indonesia No. 95 of 2018 on Electronic-Based Government System. (2018). Government of Indonesia.
  16. United Nations. (2022). United Nations e-government survey 2022: The future of digital government. UN Department of Economic and Social Affairs.